Sr. Operations Manager
Description
Sr. Operations Manager
Department: Operations
Reports To: Operations Director
Location: Remote
Employment Type: Full Time, Salary, Exempt
Travel Requirements: 10%
Who We Are
We’re MAS. We are an experiential agency with an insatiable need to learn more, do more, be more, and now—we’re opening our doors to a chosen few.
MAS is a bespoke experience agency of audacious creatives and technologists, working from ideation to execution to evoke emotion through bold moments—big or small, physical or digital.
We partner with our clients to build fully integrated, highly effective teams that create remarkable experiences and activations around the world. Blurring the lines between departments, we strategically collaborate from ideation to execution as one team—we’re all creatives here.
Minority-led and founded, MAS has been awarded “Best Places to Work” honors by AdAge for four consecutive years. The agency’s work has been recognized by Clio Awards, AdWeek, BizBash, Event Marketer, Webby Awards, and Eventex. For more information, visit our website at MoreMAS.com and follow @ExperienceMAS on Instagram.
Job Overview
We’re seeking a highly organized, detail-oriented, and proactive Sr. Operations Manager to join our team. This critical role ensures that all operational processes run smoothly, from freelancer contracting and onboarding to financial oversight and internal event planning. If you thrive in a fast-paced, dynamic environment and enjoy collaborating across teams, this role is for you.
Key Responsibilities:
Freelancer Contracting:
- Collaborate with department leads to define the scope of freelancer contracts, ensuring alignment with project needs, budgets, and company hiring policy.
- Issue offers, submit contract details in Salesforce, and coordinate with the Contingent Workforce Team to finalize paperwork swiftly.
- Manage complex contracts that span multiple program budgets, ensuring accurate tracking and processing.
- Provide freelancers with critical resources, such as credit card setup instructions, timesheet guidance, and next steps for the contracting process.
Invoice Management:
- Process all freelancer invoices through the Intacct platform.
- Ensure invoices are accurately split across project budgets where applicable.
Team Support:
- Serve as the team’s go-to resource for operational questions, offering guidance on processes, policies, and workflows.
- Regularly communicate important updates, reminders, and announcements to freelancers and full-time employees.
- Host Operations Hours to provide dedicated support for freelancers and full-time employees.
- Support project teams on an as-needed basis.
New Hire Support:
- Lead a comprehensive 6-part onboarding process for all new hires, covering project organization, roles and responsibilities, workflows, budgeting, and project close-out processes.
- Continuously update onboarding materials to reflect new policies, tools, and best practices.
Budget Oversight:
- Conduct project budget checks at key milestones, ensuring templates and formulas are working properly and financial tracking aligns with overall project goals.
- Flag potential risks or discrepancies and work with budget managers to resolve issues.
Internal Projects:
- Lead the planning and onsite execution of the company’s annual team offsite event, including location research, vendor management, venue coordination, budget management, and project team oversight.
- Support on internal projects as assigned.
Process Development:
- Partner with the Director of Operations and Operations team to refine processes and align policies with company goals.
- Identify gaps in current processes and recommend solutions to address them proactively.
Skills and Qualifications:
- Demonstrates a forward-thinking mindset by anticipating needs and potential challenges and is proactive in troubleshooting and coming to the table with solutions.
- Responds effectively to changing priorities, remaining calm under pressure, and keeping tasks on track with minimal oversight.
- Precision in handling contracts, budgets, and invoices with a strong eye for financial accuracy.
- Communicates effectively with diverse stakeholders, tailoring information and maintaining open dialogue to keep all parties informed and concerns addressed.
- Combines creative thinking with a pragmatic approach to troubleshoot operational challenges.
- A team player who cultivates strong relationships across cross-functional teams, freelancers, and leadership by promoting collaboration and providing continued support to the team.
What You Should Have:
- 6+ years in operations or project management, preferably within the live or experiential event industry.
- Understanding of production and the event planning process—with hands-on experience planning and executing internal events, including budget and vendor management, is preferred.
- Advanced proficiency in Google Sheets and proven ability to create and troubleshoot complex, user-friendly templates.
- Experience with Salesforce, Intacct, or similar platforms for contracting and financial management.
- Demonstrated ability to manage intricate processes without errors, with strong organizational skills.
- A problem-solving mindset and ability to thrive in a fast-paced, ever-changing environment.
- A passion for process with an ability to think critically, propose solutions, and take ownership of challenges.
What You Can Expect In Return
- Full time position
- Opportunities for growth and development
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contribute pre-tax dollars to flexible spending accounts
- 401(K) with employer match
- Flexibility in work schedules
- Generous time off
How We’ll Take Care Of You
Our job titles may span more than one career level. The starting salary for this role is between $85,000 and $100,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future.
Not Sure If You Should Apply?
Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At MAS, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.
Physical Requirements:
Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Other Duties and Acknowledgments:
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
MAS does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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